FAQ

Customer services

If you have any questions of problems, want to return an item, report an item as faulty, want to cancel an order, or simply questions about our products, the easiest way to contact us is via email or live chat.
Contacting us via email is best, because you can attach photos, there are no character limits and we receive email messages quickly.
 
We aim to respond to all emails the same working day.

 

Sales tax

All prices displayed on the website include UK sales tax, known as "VAT" (valued added tax). We collect the tax form you on behalf of His Majesty's Revenue and Customs (HMRC) and pass it onto them quarterly. There is nothing for you to do, to comply with VAT collection.